Warranty Policy

At Tam Duc Smile Dental Clinic, all warranty policies are built upon three clear principles:

  • Transparent warranty – All conditions, coverage, and warranty periods are clearly documented in writing.
  • Clear policies – Easy to understand and apply, without causing inconvenience to patients during the warranty process.
  • Fast procedures – Same-day handling with support from a team of specialized technicians and dentists.

1. Which services are covered by the warranty policy?

The warranty policy at Tam Duc Smile Dental Clinic is flexibly applied to multiple service groups, ensuring practical benefits for each treatment case:

  • High-end dental crowns (Zirconia, Emax, Cercon, etc.): Warranty periods range from 2 years to lifetime, depending on the material type, treatment package, and accompanying conditions.
  • Orthodontic treatments such as braces and Invisalign: Covered by a 3–5 year warranty, depending on the type of orthodontic appliance and the level of intervention. Technical issues such as detachment or bite misalignment caused by professional errors will be repaired free of charge during the warranty period.
  • Dental Implants: Depending on the implant type, the level of osseointegration, and the implant placement technique, the warranty period may range from 4 years to lifetime, in accordance with the manufacturer’s maintenance protocols and the commitment of the treating dentist.
  • Other general dental treatments such as root canal treatment, temporary restorations, fillings, etc.: These services receive post-treatment technical support. Although no separate warranty booklet is issued, patients are still monitored and assisted depending on each specific situation.

2. Conditions for warranty eligibility

To ensure warranty rights, patients are required to comply with the following conditions:

  • Keep the warranty booklet/treatment record intact, as this serves as the basis for verifying the service, duration, and responsibilities of both parties.
  • Do not modify or repair the treatment at another clinic or perform any intervention without notifying the original treating dentist.
  • Attend follow-up visits as scheduled, as recorded in the warranty booklet or notified by Tam Duc Smile Dental Clinic. This is a mandatory condition to maintain warranty validity and helps detect potential issues early.
  • Do not misuse dental restorations, such as using crowns to bite hard objects, open bottle caps, chew ice, or consume overly tough foods. Damage caused by such actions (cracks, fractures, or detachment) is not covered by the warranty.

3. Warranty procedure – Transparent and clear

The warranty process at Tam Duc Smile Dental Clinic is designed to be simple and efficient:

  1. Contact the Customer Care Department at 1900 8040 or visit the nearest branch directly.
  2. Provide the warranty booklet and clearly describe the issue encountered.
  3. A specialist dentist examines the cause to determine whether it is a technical issue or external damage.
  4. If the issue is due to technical reasons, the service will be repaired free of charge on-site or remade if necessary.
  5. The warranty booklet is updated or a new adjustment record is issued, clearly documented for the patient.

4. Cases not covered by the warranty

Certain situations fall outside the warranty coverage, including:

  • Damage caused by dropping, strong impact, or intentional misuse resulting in cracks, fractures, or breakage of crowns or orthodontic appliances.
  • Loss of the warranty booklet or treatment information that does not match the original medical records stored in the system.
  • Failure to attend scheduled follow-up appointments, leading to untreated complications or misalignment.
  • Unauthorized adjustments or treatments performed at another dental clinic without prior notification to the professional team at Tam Duc Smile Dental Clinic.

5. Commitment from Tam Duc Smile Dental Clinic

  • Transparent warranty policy with no ambiguity and no hidden costs.
  • Fast processing, completed within the same day.
  • Direct examination by specialized dentists – no outsourcing.
  • Lifetime commitment to accompany patients, ensuring not only effective treatment but also long-term protection of treatment results.