ENWelcome to Tam Duc Smile Dental System, a professional dental system with multiple branches spanning from Da Nang to Ca Mau. The establishment of these Terms of Use aims to ensure transparency, professionalism, and consistency throughout the entire service delivery process. Tam Duc Smile Dental System is committed to providing a safe and convenient medical experience while protecting the legitimate rights and interests of our valued clients.
These Terms of Use apply to all official platforms within the system, including:
- The official website of Tam Duc Smile Dental Clinic
- Online appointment booking applications and accompanying payment gateways
- Electronic contracts related to dental services
1. Scope of terms
1.1 Applicable services
These Terms of Use apply to all services currently provided within Tam Duc Smile Dental System, including but not limited to:
- Dental implants
- Orthodontic treatment (metal braces, ceramic braces, Invisalign)
- Cosmetic porcelain crowns
- General dental care, including periodic dental check-ups, scaling, fillings, root canal treatment, tartar removal, tooth extraction, and related services
1.2 Applicable subjects
These Terms apply to:
- Individual customers using services within the system
- Overseas Vietnamese and international customers seeking dental treatment
- Affiliated partners, including organizations cooperating in co-branding programs, sponsorships, or franchising
2. Conditions of use and access rights
2.1 Mandatory conditions
To use the services provided at Tam Duc Smile Dental Clinic, clients must:
- Register an account on the official website or appointment booking application
- Confirm agreement with the electronic contract by selecting the confirmation checkbox on the system or signing written confirmation at the clinic branch
2.2 Access rights and limitations
- Clients are only permitted to access features designated for users. System administration areas and backend systems are strictly restricted from customer access.
- Any unauthorized access shall be considered a violation of these Terms of Use and will be handled in accordance with applicable laws and regulations.
3. Information security policy
3.1 Types of data collected
We collect the following personal information:
- Full name, phone number, and email address
- Medical records related to dental treatment
- Login data on the website or application
3.2 Purpose of use
The collected information is used for the following purposes:
- Providing consultation and dental treatment services
- Managing customer records and appointment scheduling
- Conducting internal marketing activities, without sharing personal data with third parties without the client’s consent
3.3 Confidentiality commitment
Tam Duc Smile Dental System commits not to disclose client data to any third party, except where required by law or upon obtaining the client’s written consent.
4. Intellectual property and image usage
4.1 Content ownership
- All images, videos, documents, and content published on the website and official media channels are the property of Tam Duc Smile Dental System.
- Clients are not permitted to copy, reproduce, or use such materials for commercial purposes without prior written authorization.
4.2 Use of client images
- Client images and videos are only used upon obtaining specific written consent from the client.
- Purposes of use include treatment record storage or brand communication activities.
5. Legal responsibility and limitation of liability
5.1 Responsibilities of the clinic
- Commitment to providing high-quality dental services with transparent and safe treatment procedures
- All dentists practicing at Tam Duc Smile Dental Clinic are professionally trained to ensure optimal treatment outcomes
5.2 Limitation of liability
Tam Duc Smile Dental System shall not be responsible for incidents arising from client violations of these Terms of Use or from events beyond reasonable control, including but not limited to natural disasters, epidemics, or electronic system disruptions.
6. Complaints and dispute resolution
6.1 Complaint handling mechanism
- Clients may submit complaints directly at clinic branches, via email, or through the hotline 1900.8040.
- We will respond within 3–5 working days from the date the complaint is received.
6.2 Dispute resolution
In the event that disputes cannot be resolved through negotiation, either party may submit the matter to a competent court for resolution in accordance with Vietnamese law.
7. Updates and amendments to the terms
7.1 Notification mechanism
- Tam Duc Smile Dental System will provide email notification at least 30 days in advance of any amendments to these Terms of Use.
- Updated terms will be published on the official website and application.
7.2 Right to terminate services
If clients do not agree with the updated terms, they have the right to discontinue using the services and receive any remaining entitled benefits in accordance with applicable policies.
8. Final commitment
We affirm that all Terms of Use are established with the objective of protecting client rights, ensuring transparency and legality, and containing no hidden fees.
For further information, please contact:
- Hotline: 1900.8040
- Website: nhakhoatamducsmile.com
- Warranty lookup available at the nearest clinic branches
Tam Duc Smile Dental Clinic sincerely thanks our valued clients for their trust and for choosing to accompany us on the journey of dental healthcare.
