EN1. Introduction to the Disclaimer Policy at Tam Duc Smile Dental Clinic
At Tam Duc Smile Dental Clinic, transparency in communication and service commitment is a key factor in building a trustworthy relationship with our valued clients. We understand that in the healthcare sector—especially in medical and dental services—the provision of information must go hand in hand with accuracy, clarity, and clearly defined limitations. Therefore, we establish and publish this disclaimer policy as an integral part of our information management and professional consultation system.
The objectives of this policy are to:
- Help clients clearly understand the limitations of information shared across platforms such as the website, fanpage, and communication materials
- Prevent unnecessary misunderstandings arising from the self-application of information without direct instructions from a dentist
- Affirm our commitment to transparent, professional, and responsible service delivery
Through this policy, Tam Duc Smile Dental Clinic aims to provide clients with a dental care experience that is safe, effective, and compliant with medical standards.
2. What is a Disclaimer Policy?
A disclaimer policy is part of a legal framework widely applied in the medical and dental industries. Under this policy, healthcare providers publicly declare the scope of responsibility regarding information, content, and consultations published on communication platforms, particularly in digital environments.
At Tam Duc Smile Dental Clinic, this policy is implemented to:
- Clearly state that all shared information is for reference purposes only and does not replace clinical examination
- Prevent clients from misunderstanding or incorrectly applying treatment methods without thorough diagnosis
- Protect the rights and interests of both the service provider and the service user
The implementation of this policy not only demonstrates professionalism in service procedures but also contributes to raising community responsibility in receiving medical information.
3. Scope of Application
3.1. On the website, fanpage, and communication materials
All content published on the clinic’s communication channels, including the official website, Facebook fanpage, YouTube channel, brochures, banners, posters, and other materials, is intended solely to provide general information. These contents are developed to support clients in enhancing their awareness of oral health care.
However, please note:
- Articles do not replace clinical diagnosis or individualized treatment prescriptions
- Professional and technical terms are presented in a simplified, general manner for easier understanding
- Information may change over time or be updated in accordance with new medical guidelines
We are not responsible for any self-treatment decisions made by clients based on these published contents without consultation with a professional dentist.
3.2. During online consultation
Online consultation services (via hotline, inbox, chatbox, etc.) are designed to assist clients in addressing initial inquiries. However, information exchanged through these channels remains for reference purposes only and is insufficient for accurate diagnosis.
Certain limitations include:
- Not applicable in cases without CT Cone Beam 3D scans, X-ray images, test results, or clear visual documentation
- Does not replace in-person examination at the clinic
- Does not provide specific treatment prescriptions without comprehensive evaluation of oral conditions
Therefore, we strongly recommend that clients visit Tam Duc Smile Dental Clinic branches directly for a full examination and a personalized treatment plan.
4. Specific Declared Limitations
4.1. Before-and-after images are for illustrative purposes only
All before-and-after treatment images published have been shared with customer consent. However, these images are for illustrative purposes only and do not represent universal results. Each treatment case is unique and depends on dental structure, overall health condition, and post-treatment care.
4.2. Treatment results vary from person to person
At Tam Duc Smile Dental Clinic, all treatment plans are developed by dentists based on in-depth diagnostic results using advanced technologies such as CT Cone Beam 3D, iTero 5D Scan, and ClinCheck. However, treatment outcomes still depend on:
- Individual physical conditions
- The level of compliance with dentists’ instructions
- Daily habits and post-treatment oral care
Therefore, the clinic does not guarantee that results will be 100% identical to illustrative images or testimonials from previous clients.
4.3. Self-treatment based on website content
We do not encourage and are not responsible for cases in which clients independently apply home remedies, consultation information, or treatment procedures published on the website, especially for procedures such as tooth extraction, root canal treatment, teeth whitening, tooth jewelry application, or porcelain veneer bonding.
5. Client Responsibilities and Rights
5.1. Right to full consultation and clear explanation
Clients have the full right to receive thorough consultation and clear explanations regarding all procedures, technologies, costs, and expected outcomes before making any treatment decisions.
5.2. Responsibility to provide truthful health information
Accurate disclosure of medical history, lifestyle habits, and underlying conditions (such as cardiovascular disease, diabetes, hypertension, etc.) enables dentists to develop the most appropriate treatment plan. Failure to disclose or providing inaccurate information may seriously affect treatment outcomes and health safety.
5.3. Avoid self-applying treatment methods without examination
Clients should regard all articles, videos, and instructional materials as supplementary sources of knowledge rather than substitutes for professional dental treatment.
