EN1. Why is an Image and Content Usage Policy necessary?
1.1. Prevent violations of privacy and copyright
In the digital age, personal data and digital content are highly valuable and easily misused. Therefore, this policy aims to:
- Prevent the use of customers’ images without their consent.
- Protect copyright ownership of consultation articles, videos, and treatment images owned by Tam Duc Smile Dental Clinic.
1.2. Ensure transparency in communication and marketing
Images showing before-and-after treatment results, customer testimonial videos, or PR content are only used when clear consent has been obtained. This policy helps avoid misunderstandings while enhancing professionalism and brand credibility.
1.3. Build customer trust through clarity
A clear and publicly available policy helps customers feel respected, thereby giving them peace of mind when accompanying the clinic throughout their treatment and care journey.
2. Scope of application of the policy
2.1. Website, fanpage, and professional consultation articles
All content displayed on the website, Facebook fanpage, social media platforms, and professional consultation articles of the clinic complies with content copyright regulations. These contents are the property of Tam Duc Smile Dental Clinic.
2.2. Customer medical records: before-and-after treatment images
Personal treatment images are stored for professional purposes and may be used for communication and service promotion only with the customer’s consent.
2.3. Promotional materials, banners, videos, and other communication platforms
All communication materials are reviewed in accordance with the image and content usage policy to ensure that identities, sensitive information, or improper usage are not disclosed.
3. Detailed policy content
3.1. Regarding customer images
- The use of treatment images, portrait photos, or recorded videos of customers is only carried out with written consent or electronic checkbox confirmation.
- Purpose of use: communication, sharing treatment results, and demonstrating service effectiveness.
- Customers have the right to request deletion, withdrawal, or modification of published content. We commit to processing such requests within 72 hours of receipt.
3.2. Regarding digital content and ownership
- All articles, videos, professional guidance materials, images, or consultation content on digital platforms are the property of Tam Duc Smile Dental Clinic.
- Copying, editing, or reusing content without written permission is strictly prohibited.
- Any violations will be handled in accordance with current laws on digital copyright and Intellectual Property Law.
3.3. Personal data protection
- Personal information such as full name, phone number, address, medical condition, or identifiable images will never be disclosed without consent.
- We do not share data with any third party without the customer’s permission.
At Tam Duc Smile Dental Clinic, the image and content usage policy is not merely a legal procedure but also a commitment to respect and protect our customers in all professional and communication activities.
With the principles of transparency, professionalism, and absolute confidentiality, we hope this policy helps customers feel more secure when choosing to accompany Tam Duc Smile on the journey of creating a new smile.
If you require support or have any questions regarding this policy, please contact our Customer Care Department via hotline 1900 8040 for detailed assistance.
