Privacy Policy

Tam Duc Smile Dental Clinic is proud to be one of the leading dental systems in Vietnam, with multiple branches operating since 2008. Over more than 17 years of development, Tam Duc Smile has not only established its reputation through professional expertise and modern facilities, but has also earned the trust of clients through its strict customer information security policies. We understand that personal information, medical records, and health-related data are extremely valuable assets that must be absolutely protected.

1. Collection of personal information: transparency & voluntariness

1.1. Types of information collected

At Tam Duc Smile, clients are clearly informed about the types of information collected and the reasons for such collection. The information includes:

  • Full name, phone number, email address, date of birth, and basic contact information.
  • Treatment history, including services used such as dental implants, orthodontics, porcelain crowns, and other dental care services.
  • Payment or insurance-related information (if applicable).
  • Information provided by clients when registering an account or booking appointments via the website, application, or directly at the clinic.

1.2. Principles of consent and voluntariness

  • Clients are always informed in advance about the purpose and scope of information collection.
  • Tam Duc Smile only collects information necessary for appointment scheduling, care, treatment, and service experience enhancement.
  • Clients have the right to refuse to provide information if they wish, except for mandatory data required to ensure proper treatment.

2. Data storage & retention period

2.1. Data storage regulations

Tam Duc Smile applies strict data storage policies:

  • Personal information and medical records are securely stored on an internal system with access control.
  • Data is stored from the time of appointment booking until the most recent update.
  • When the information is no longer necessary for treatment purposes or upon the client’s request, records will be deleted or hidden from the system in accordance with regulations.

2.2. Record update and deletion procedures

Clients may request information correction or deletion through:

  • Calling the customer care hotline.
  • Sending a request to the official system email.
  • Contacting directly at any Tam Duc Smile branch.

All requests will be responded to within 7 working days and processed promptly to ensure customer rights.

3. Access authorization policy

Tam Duc Smile establishes a clear authorization mechanism to protect customer privacy:

  • Only treating dentists and relevant customer care staff are permitted to access client records.
  • Actions such as data modification or deletion are restricted to management or higher-authority personnel.
  • The system records access logs for each staff member to facilitate inspection when necessary.

4. Customer rights & complaint handling

4.1. Client rights

  • Right to access personal data: Clients may request a copy of their records at any time.
  • Right to correct information: Updates are allowed if inaccuracies are identified.
  • Right to request data deletion: When there is no longer a need to use the services.

4.2. Complaint handling procedure

In cases of suspected data leakage or misuse, clients may submit complaints via:

Tam Duc Smile will respond within 48 hours and complete the resolution within 7 working days from the date the complaint is received.

5. Commitment to not sharing information outside the internal system

  • Tam Duc Smile strictly does not share customer information with third parties outside the internal system.
  • All data-sharing activities are recorded and strictly monitored to ensure absolute transparency.

6. Benefits of customer information security

A strict information security policy provides multiple benefits for clients:

  • Enhances trust and peace of mind when using services.
  • Enables more accurate periodic care, monitoring, and personalized treatment.
  • Ensures synchronized and professional clinic operations, minimizing errors and confusion.

If clients wish to learn more details, please contact the system hotline or email to receive the full official privacy policy. Understanding customer rights and procedures will help clients feel more secure throughout the service experience.